Balance to Flow: Terms and Conditions

Last updated: 1st July 2026

By booking a session with Susie or Kevin, whether in person in Mexico or online, you agree to the following.

Cancellations: Please give at least 24 hours' notice to cancel or reschedule. Cancellations or no-shows with less notice than this will be charged in full.

Payment: Deposits or payment terms vary by service and will be confirmed at booking.

Health: Our sessions are complementary practices, not a substitute for medical, psychological, or psychiatric care. Please let us know of any health concerns before booking, and continue any treatment prescribed by a healthcare professional.

Confidentiality: What's shared in a session is kept confidential and not discussed with anyone else without your permission.

Disclaimer: Balance to Flow is run by Susie and Kevin Lane as sole traders, working with clients worldwide. We make no guarantees about outcomes, and our liability is limited to the fee paid for the session in question, except where the law doesn't allow this.

Online sessions: The same terms apply whether you're joining us in person or remotely.

We may update these terms from time to time. Questions or cancellations: just get in touch.

Privacy Notice

Balance to Flow respects your privacy and takes care of the personal information you share with us.

Information we collect

When you contact us or book a session, we may collect your name, contact details, booking and payment information and information you choose to share about your health, wellbeing or personal circumstances.

Health and wellbeing information may be considered sensitive personal data under Mexican law.

How we use your information

We use your information only as reasonably necessary to respond to enquiries, manage bookings, provide and prepare for sessions, process payments, communicate with you and maintain appropriate client and business records.

We may send you emails or updates only where you have separately chosen to receive them.

We do not sell your personal information.

How your information is handled

We use trusted third-party services to run Balance to Flow, including services for our website, booking system, email, payments, online sessions and communications. These providers may process information outside Mexico.

If a session is recorded or transcribed, you will be informed.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where required for legal, tax or business purposes.

Your rights

Under Mexican data protection law, you may request access to your personal information, ask us to correct or cancel it or object to certain uses of it. These are known as ARCO rights: Access, Rectification, Cancellation and Opposition.

You may also withdraw consent or ask us to limit the use of your information where applicable.

To make a request, contact hello@balancetoflow.me.

Who is responsible for your information?

Susie Lane, trading as Balance to Flow
Troncones, Guerrero, México
hello@balancetoflow.me

Any changes to this Privacy Notice will be published on this page.

Last updated: September 2026